Return Policy
TRY BEFORE BUYING
We offer a 7-night trial period to let you sleep with on our pillow before you commit to buying it. When you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” At the end of your trial, your card will be charged.
If you choose not to keep your pillow after 7 nights you may initiate a return by emailing us at info@thepillowclub.com, Mon-Fri 10:00 am-5pm CT. We’ll void the hold on your card and the funds will be released back into your bank account or credit card within 2 business days.
If you initiate a return near the end of your trial, your card may be charged when your trial ends, even if your pillow is in transit back to us. Rest assured, your order will be fully refunded once we receive your return.
In addition to the 7-night trial period, we accept returns up to 30 nights after your purchase.
HOW TO RETURN YOUR PILLOW
Once you send a return request to info@thepillowclub.com we will issue you a return label within 2 business days. All you have to do is roll up your pillow and place it in the shipping bag that came with your new pillow. Slap the label on, drop it off, and we’ll take care of the rest.
COVERED DEFECTS
Manufacturing defects may be covered after the 30-day return policy on a case-by-case basis. If you think your pillow has damage or a defect that was not the result of improper use, please email us at info@thepillowclub.com, Mon- Fri 10am-5pm CT.
Problems and issues that result from normal wear and tear or improper use are not covered. This includes but is not limited to:
- Normal wear and tear.
- Any improper use of the pillow. We know… we love pillow fights too.
- Minor imperfections such as slight cosmetic flaws.
- Stains, tears, burns, and discoloration that occur over time and/or are caused by the user.
- Any pillow purchased from a non-authorized Core Pillow distributor.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from lyocell, polyester, or other materials.
